Telecommunicator/911 Dispatcher for Outagamie County

As part of the Outagamie County Sheriff's Office, the Telecommunicator is involved in all aspects of public safety in Outagamie County. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of Outagamie County. Our Communications Center is a fast-moving dynamic team where success is defined by public and responder safety. If you're passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community.
 

This is a full-time position that works a 49-day schedule rotation. 5 on 3 off, 5 on 3 off, 5 on 3 off, 5 on 4 off, 4 on 4 off, 4 on 4 off in perpetuity. Weekends and holidays are required. Shifts are 10 hours long. They are: 04:00-14:00, 08:00-18:00, 13:00-23:00, 18:00-04:00, 22:00-08:00. Shifts are picked once a year. Every October Telecommunicators submit their preferred shift(s) and management assigns the shifts based on seniority. After the shift is assigned the Telecommunicator works their assigned shift for the following calendar year from January 1st until December 31st. Outagamie County cannot guarantee a particular shift for any Telecommunicator or applicant. For any additional questions please reach out to Erik Nielson at 920-832-5620.

 

Outagamie County Offers:

  1. Health, Dental, Vision options with an HSA
  2. Life Insurance
  3. Short-Term and Long-Term Disability
  4. Retirement Options:
    • Deferred Compensation (Public Sector Retirement Savings Plan)
    • Wisconsin Retirement System (retirement plan which the county pays a portion and employee pays a portion) **8th Largest Pension Fund in the U.S./25th Largest Public or Private Pension in the world!
  5. Vacation, Comp Time, Sick Leave, Paid Holidays
  6. Continuing Education

 

 

 Key Responsibilities:
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
  • Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units. 
  • Answers non-emergency calls, providing information to caller.
  • Accesses computerized information, retrieving and analyzing data and providing to staff. 
  • Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
  • Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers. 
  • Monitors alarm and weather systems, dispatching staff accordingly.
  • Provides Emergency Medical Dispatch service to callers until emergency units arrive. 
  • Maintains and updates records, including all components of the 911 database.
  • Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines. 
  • Maintains regular and predictable attendance, works overtime/extra hours as required.

 

 Education/Certifications/Experience Requirements:
  • High school diploma or GED equivalent. 
  • Valid Wisconsin driver's license.
  • Post hire requirements include successful completion of physical agility test; psychological test, post-offer physical evaluation and/or other tests to aid in determining fitness for employment. 

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
 

 

 Required or Preferred Skills:
  • Telecommunicator Certification course desired. 
  • Law, Fire, or EMS background desired.
  • Any combination of education or experience that provide knowledge, skills, and abilities to perform duties. 
  • Knowledge of computer software applications.
  • Ability to maintain composure and exercise good judgment in emergency situations. 
  • Demonstrated reliability in attendance and flexibility to work hours.
  • Ability to work semi independently and make sound decisions using good judgment. 
  • Ability to type accurately.
  • Ability to multi task in a fast paced environment. 
  • Knowledge of geographical area of Outagamie County and Fox Cities.

Schedule Requirements
 

This is a full-time position that works a 49-day schedule rotation. 5 on 3 off, 5 on 3 off, 5 on 3 off, 5 on 4 off, 4 on 4 off, 4 on 4 off in perpetuity. Weekends and holidays are required. Shifts are 10 hours long. They are: 04:00-14:00, 08:00-18:00, 13:00-23:00, 18:00-04:00, 22:00-08:00. Shifts are picked once a year. Every October Telecommunicators submit their preferred shift(s) and management assigns the shifts based on seniority. After the shift is assigned the Telecommunicator works their assigned shift for the following calendar year from January 1st until December 31st. Outagamie County cannot guarantee a particular shift for any Telecommunicator or applicant. For any additional questions please reach out to Erik Nielson at 920-832-5620.

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