Victim Advocate / Volunteer Coordinator / Support Group Coordinator

Sexual Assault Crisis Center - Fox Cities, Inc.
Job Description
Scheduled: 37 hours/week, requires some evenings and weekends.
Location: Sexual Assault Crisis Center-Fox Cities, Inc. (Center) and will require some travel within Outagamie and
Calumet Counties.
Deadline: Applications accepted until position is filled.
Summary: The Victim Advocate/Volunteer Coordinator/Support Group Coordinator is responsible for ensuring the highest quality level of care is provided by our volunteers to victim/survivors of sexual violence. This position will ensure that all volunteers are fully trained and receive on-going training to maintain competency. The ideal candidate will be responsible for recruiting, identifying, training and providing support for all victim advocate volunteers. The Center provides crisis services 24 hours/day seven days/week.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Victim Advocacy/Crisis Intervention:
  • Respond to requests for advocacy and immediate needs of client/victim/survivor to provide medical or legal advocacy and support.
  • Coordinate with other agencies and make referrals when appropriate for client/victim/survivor follow-up support.
  • Answer crisis hotline calls. 
  • Serve as agency representative at community events and fairs to publicize volunteer opportunities and agency services.
  • Responsible for all aspects of volunteer processing including the completion of all volunteer forms, background and reference checks.  Maintain all necessary forms and documentation for volunteer files. 
  • Prepare and coordinate new advocate and group facilitator training sessions.
  • Learn curriculum and related materials for all volunteer trainings.
  • Document all volunteer policies and procedures and update as necessary. 
  • Maintain calendar for crisis line coverage by staff and Volunteer Advocates.
  • Coordinate volunteers for all agency outreach and community events. 
  • Assist in scheduling volunteer support group facilitators as needed.
  • Lead and support all volunteer victim advocates and facilitators.
  • Involvement with maintaining database for tracking and scheduling volunteers and volunteer opportunities.
  • Support therapists with client management and therapeutic operations.
  • Conduct initial assessments with new clients to identify a comprehensive scope of clients’ needs and assess for trauma. 
 Support Groups:
  • Use evidence-based models for each age and gender specific support group.
  • Complete support group intake for all new group clients in conjunction with agency counselors.
  • Coordinate support group participant surveys and evaluations.
  • Develop and maintain working relationships with community therapists, county social workers, both Calumet and Outagamie counties District Attorneys facilitating referrals both to and from the Center.
  • Orders supplies as needed. 
Sexual Assault Response Teams (SART):
  • An active member of three Sexual Assault Response Teams including shared responsibility for administrative role of sending email reminders, generating the agenda, follow-up as needed. 
  • Minimum 3-4 years of professional work experience preferably in a nonprofit, social service or customer service industry. Experience working with trauma victims preferred.
  • Bachelor’s degree in human services, social services or similar degree, or equivalent experience.
  • Knowledge and understanding of issues and dynamics within sexual violence preferred, but training will be provided.
  • Exudes confidence, resilience and a professional and positive attitude.
  • Demonstrates ability to work proactively and simultaneously on a wide range of tasks.
  • Must have a strong work ethic and innovative spirit.
  • Must maintain strict confidentiality.
  • High level of initiative and ability to work effectively both independently and as a team member.
  • Experience in Microsoft Office including Word, Excel, PowerPoint and Publisher.
  • Strong communication skills, both written and oral.
  • Background in working with diverse populations helpful.
  • Experience training and/or working with volunteers helpful.
  • Exceptional interpersonal skills.
  • Exceptional attention to detail, problem solving capabilities and organizational skills required.
  • Professional enthusiasm to stay current with industry best practices.
  • Must have a valid driver’s license, good driving record and reliable transportation.
  • Must pass pre-employment criminal background check.
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to walk, and operate office equipment manually. The employee must be able to occasionally lift and/or move up to 25 pounds. 
Agency Profile
The Center is a federal and state recognized Sexual Assault Service Provider. The Center’s mission is: We empower people to find their voice to end the crisis of sexual violence.
The Center is an equal opportunity employer and is committed to the principles of diversity. We therefore:
  • Do not discriminate in regard to race, color, religion, creed, age, sex or gender, national origin or ancestry, marital status, veteran status, sexual orientation or disability.
  • Refuse to engage in any other form of discrimination or harassment.
  • Option to participate in an employee paid Aflac Supplemental Insurance plan (group health insurance not provided).
  • Employee assistance program and vicarious trauma counselor provided by employer.
  • Long-term disability and life insurance provided by employer at minimum 30 hours/week. 
 Send cover letter, resume and salary history to:
Amy Flanders, Executive Director
Via email to:
or via USPS to:
Sexual Assault Crisis Center – Fox Cities, Inc.
17 Park Place, Suite 400
Appleton, WI 54914
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